info@therichmediacompany.com
0800 634 7640
+44(0)20 3137 3777
To keep you up-to-date with any problems we might be suffering with, we've created this status page.
All systems are operating normally.
There is currently no planned maintenance.
Tonight\'s maintenance has completed as expected. No issues were reported following those identified at 22:34. All peering sessions have restored and traffic appears to be routing as expected. Apologies again for any inconvenience caused, and our gratitude for your co-operation during these works. Kind Regards, network support.
Engineers have completed the first stage of the works for this evening. Monitoring did detect some rerouting to voice services due to a change in topology on our edge of network voice infrastructure. This may have caused an interruption to some inbound and outbound traffic. Apologies for any inconvenience this may have caused. Kind Regards, network support
Our connections to Three were re-established at around 3:20 am and MVNO MO SMS were being passed to us correctly since then. The issue was caused by a problem with Three\'s ISP. Sorry for any inconveniences this might have caused to you. Please raise support ticket the normal way if you have any questions. Kind Regards, Support
Connections between us and one of Three\'s SMSCs has dropped. This will affect MO messages from our MVNO SIMs, as they are passed to us from Three via these connections. Sorry for any inconveniences this might caused to you. We will update you with more informations when Three get back to us. Kind Regards, Support
Connections between us and one of Three\'s SMSCs has dropped. This will affect MO messages from our MVNO SIMs, as they are passed to us from Three via these connections. Sorry for any inconveniences this might caused to you. We will update you with more informations when Three get back to us. Kind Regards, Support
As part of ongoing upgrades to our core network, we will be updating the config of some switches in our London infrastructure to support jumbo frames. This will result in momentary interruptions for some peers and collocated customers who connect within our London sites when the switches are restarted. Customers who peer or colocate in Leeds are not expected to experience any issues and engineers will be on site throughout the maintenance to monitor progress and revert should any issues occur. Please note that due to the nature of the maintenance, customers may experience a momentary drop in connectivity to our SMS APIs, web-based services, large account connections on smpp1, smpp4 or smpp7, and connections for either SIP prepay or IAX to sip.therichmediacompany.com as traffic reroutes. Unfortunately this is a necessary part of the maintenance and we apologise for any inconvenience this may cause. If you have any questions regarding any aspect of the maintenance please do get in touch via our support portal and our team will be happy to help. Kind Regards, network support